Lansing Car Insurance
Auto-Owners Again Ranks Highest in J.D. Power and Associates Auto ...
LANSING, Mich., Nov. 6 /PRNewswire/ -- For the second straight year, Auto-Owners Insurance Company ranked highest in customer satisfaction with the auto insurance claims experience in a nationwide study conducted by J.D. Power and Associates in 2009. Auto-Owners scored 883 on a 1,000-point scale.
"Auto-Owners is extremely honored to again be recognized by our customers through the J.D. Power and Associates study for the highest rank in satisfying auto insurance customers with the claim process," said Ron Simon, chairman & CEO of Auto-Owners Insurance Company. "Auto-Owners makes it our top priority to provide our policyholders the best in personal, timely, and professional service. This award recognizes every one of our Auto-Owners associates and our agents for their dedication to service and doing what is right."
The J.D. Power and Associates study measured the experience of people who file a claim for vehicle damage, typically caused by an accident, by examining satisfaction with the claims process. It is based on 11,616 responses from auto insurance customers who filed a claim within the past 12 months, and was conducted from June to July 2009.
Among the categories used for the rankings by J.D. Power and Associates in the study, Auto-Owners had its highest scores in first notice of loss, service interaction, and settlement. Auto-Owners also scored in the high satisfaction tier for repair process.
A Fortune 500 company, Auto-Owners Insurance is recognized for its exceptional financial strength and stability. It is among the nation's largest insurers and is comprised of five property and casualty companies and a life company. Auto-Owners employs more than 3,500 associates and writes business in 26 states through local independent agents. Auto-Owners was founded in 1916 and is headquartered in Lansing, Michigan.
Independent Auto-Owners agent Mark Haubert said the customer satisfaction award provides his customers with confidence in choosing Auto-Owners for their insurance needs, knowing that the company provides high levels of customer satisfaction. The award shows that a customer's experience with the company can be positive when they need help.
...Business briefs
Business briefsWorkers at two key plants in Indiana and Minnesota have voted to ratify an agreement between Ford Motor Co. and the United Auto Workers . Union members at Ford's Twin Cities Assembly Plant approved the deal by 74 percent, while workers at Ford's factory in Indianapolis voted 63 percent in favor of it, according to a source familiar with the situation. It remains unclear whether the agreement, which would limit the union's right to strike over wage and benefits increases, can still muster enough votes to win ratification.
Ford: China's Geely is preferred Volvo bidderFord Motor Co. announced Wednesday that a group led by Zhejiang Geely Holding Group Co. Ltd. , the parent company of Chinese automaker Geely , has been chosen as the preferred bidder for its Swedish luxury brand, Volvo . However, the Dearborn automaker said no deal has been reached and negotiations are continuing.
Japanese automakers see production boomAnn Arbor Car Accident Lawyer | Lansing Auto Accident Attorney
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